Name: Scott Dell, CPA, MBA, MAE, ABD
Business Title: Accounting Program Director/Assistant Professor
Organization: Marian University
Favorite Musician: Acoustic Alchemy & Queen
Favorite Vacation: With Family & Nature
Favorite Restaurant: 11:11 Burgers and Beignets, owned by one of my students with a second location opening soon in Fond du Lac. Fuddruckers is a close second.
BILL MARKLEIN: What is in the DNA of a servant leader?
SCOTT DELL: EFFECTIVE LISTENING (different from active listening) and responding timely while NOT reacting. It’s the old two-ears/one-mouth story. Being aware of another’s perspective while understanding the big picture makes a difference in appreciating and providing appropriate responses with a situation. I always asked my peers/subordinates to come to me with their insights and solutions to an issue, not just problems.
BILL MARKLEIN: What has been the most important factor(s) in your leadership development journey?
SCOTT DELL: Making mistakes. I learned more from my mistakes than from my successes. I also had to make good to those on whom my mistakes had an effect. Being appropriately humble also took a while to learn.
BILL MARKLEIN: How does Emotional Intelligence, the awareness and management of your own emotions and the emotions of others, play a role in your leadership?
SCOTT DELL: I am fortunate that unlike IQ, EI can be enhanced. On a scale of 1 to 10, my EI used to be a -3, while my wife’s was a 9. I am now in positive territory 😊. Life is a learning experience and being able to listen AND learn has enhanced my effectiveness in succeeding.
BILL MARKLEIN: Who has made the most positive impact on your life and what is this individual’s attributes?
SCOTT DELL: Hard to narrow down to one person. Obviously, my parents and siblings provided the baseline – good and bad. Every interaction is an opportunity to learn and grow. Those that were able to listen without overreacting provided the greatest role models, although there are times to react and show that emotion. Learning to balance is the art.
SCOTT DELL more on leadership:
Leadership requires awareness and an attitude of giving. Actions continue to speak louder than words, but there is a need for both. Even military leaders that you might think that purely by rank/title would command respect need to earn the commitment of the teams they lead.