Name: Paul Northway
Business Title: President/CEO
Company/Organization: American National Bank Fox Cities
Favorite Musician: Steely Dan
Favorite Vacation: New Smyrna Beach, Florida
Favorite Restaurant: Plae Bistro
EMPLOY HUMANITY: What is in the DNA of a servant leader?
PAUL NORTHWAY: I believe it is about being able to lead with your heart and not just your head. People want to know that their leaders care about them. It is hard to use the word love in the leadership sense, but Vince Lombardi once brilliantly stated “I don’t necessarily have to like my players and associates as their leader, I must love them. Love is loyalty, love is teamwork, love respects the dignity of the individual. This is the strength of any organization."
EMPLOY HUMANITY: What has been the most important factor(s) in your leadership development journey?
PAUL NORTHWAY: About 18 months ago I had a 360 assessment with the entire staff at the bank. I had the opportunity to learn what positive traits people respected but also what behaviors were viewed negatively. I realized that my behaviors during times of stress created unintended negative perceptions that were not aligned with my good intentions. Leadership is a life-long journey and the 360 assessment and subsequent leadership coaching that I received was a pivot point in my quest to become the best version of myself – not for me but for everyone I have the privilege of leading.
EMPLOY HUMANITY: How does Emotional Intelligence, the awareness and management of your own emotions and the emotions of others, play a role in your leadership?
PAUL NORTHWAY: EI plays a very important role in leadership. A person needs to not only control their emotions but truly understand where those emotions come from, in other words knowing what triggers them. It is about being in control of your emotions and learning how to respond to situations rather than reacting.
EMPLOY HUMANITY: Who has made the most positive impact on your life and what is this individual’s attributes?
PAUL NORTHWAY: My parents have had the biggest impact on my life. My dad was a Marine and so you can imagine discipline and structure were traits he passed to me. The cohesiveness of Marines and their loyalty to each other are characteristics that I often think about. My mom gave me my heart – she is someone that cares about everyone and develops very personal connections. I have a long way to go to live up to the example she sets.